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Shipping & Returns

Please Note: Shipping charges are added after order is placed, if you require a quote please contact us at sales@linhaw.com

If you have any questions regarding any of our following shipping procedures please feel free to contact us directly, we would be more than happy to answer any of your questions or concerns you might have.

Our Office/Shipping dept.

Our office and warehouse are located in South Burnaby (8620 Glenlyon Parkway)

 Most items are in stock and can be ready for pickup immediately after ordering. Our order desk, customer pick and display area, are located at the front entrance, while our courier pickup area/shipping dept. are located at the back of the building.

Shipping Options:

We offer a variety of shipping options to choose from. Here is what's available.

1.) Local Pick ups: Orders can be picked up in reception. We recommend that you send only staff from your company. If someone else other than from your company is to pick up an order, please specify on your order or to a Sales rep. to avoid any misunderstandings.

2.) Courier Pick ups: Customers may arrange pick up by their own courier. If you choose this option, please specify any instructions either on your order or to a sales rep. to avoid any discrepancies (i.e. paperwork, different shipping to address, instructions, etc.)

3.) Prepaid & Charge Shipping:This service is offered to customers wanting to take advantage of our competitive rates with Purolator.Customers are advised to specify how urgent the goods are required in order to better accomodate any special requirements.

4.) Collect shipments: This option is for customers who would like to use their own Courier but have us call the courier and prepare the necessary paperwork (waybill). If you choose this option please specify on your order or to a Sales rep. any details your courier requires (i.e. Account#, Service, Air or ground delivery).

5.) Free Shipping: will offer complimentary ground delivery (via Purolator Freight or Purolator Loose)with a minimum order of $1,750.00 before applicable taxes (bulk cables, cabinets & racks are not included)and discounts to the major cities in the following provinces. 

  • British Columbia
  • Alberta
  • Saskatchewan
  • Manitoba
  • Ontario
  • Quebec

This offer is restricted and limited to the discretion of Lin Haw International

Shipping Schedules & Cut off times (all in PST):

Courier Pick ups & Pick ups

For orders that are being arranged to be picked up by a courier in Shipping or by one of your staff at Reception, we strongly recommend providing at least a one hour window between placing the order and the pickup time. Although we strive to process, pull, and pack orders as quickly as possible, there will sometimes be unavoidable delays. If a courier is forced to wait for a shipment they will usually levy an extra-time charge, and occasionally they will leave without the goods. 

To ensure same day shipping via DHL/Loomis please place your order before 12:00pm 

Scheduled Courier Ship outs

For orders that are to be shipped by one of the couriers with an a scheduled afternoon pickup (Purolator, UPS) we recommend that the order be faxed, emailed, or phoned in no later than 1:00PM. We will make our best effort to ship any order received after 1:30pm. Customers choosing Greyhound please place your order no later than 10:00am. Late orders that do not ship same day will be given first priority for shipping the following business day.

International Shipping-U.S.A

Customers requiring same day shipping with DHL, UPS and FedEx please place your orders before 12:00pm

Shipping & Handling Charges

We will process any size order. However, if an order does not meet the minimum order requirement of $50.00 before applicable taxes and discounts it will be subject to a $5 handling charge. Online orders will not be subjected to handling fees.

Lower Mainland Flat Rate Shipping Conditions 

- This offer is only applicable to customers from Vancouver and Lower Mainland , BC 
- Cities in the Lower Mainland covered by this promotion are: Vancouver, Burnaby, Richmond, New Westminster, Coquitlam, Port Moody, Port Coquitlam,Delta and Surrey.
- This special offer only includes dock to dock service. 
- Please allow 1 to 2 business days to deliver 
- Flat rate for orders under 50 lbs: $9.50
- Flat rate for orders over 50 lbs: $25.00
- An additional fee will be applied ($25) if order contents one heavy item 
- An additional fee will be applied ($50) if order contents more than one heavy items 
- Following items are considered heavy that additional fee will be applied: TOC12UD, TOC15UD, TOC6UD, TOC22UD, TOC22UDD, TO4P22U, TOC42UD, TOC42UDD, TOC42UDW, TODR42U, TO4P42U, TO2P22U, TO2P32U, TO2P42U, TOC9UD, TOC15UD, MSPA23, MSPA24N, MSPA27 (items in the list subject to change without notice) 
- Lin Haw reserves the right to alter or cancel this offer for any reason. 

Lower Mainland Free Shipping Conditions

- This offer is only applicable to orders over $500 (before taxes)
- All shipments will be delivered the next day before 5pm. More specific delivery times cannot be made with this offer.
- Cities in the Lower Mainland covered by this promotion are: Vancouver, Burnaby, Richmond, New Westminster, and Delta. 
- Items excluded from this promo are as follows: TOC15UD, TOC6UD, TOC22UD, TOC12UD, TODF42U, TOC22UDD, TO4P22U, TOC42UD, TOC42UDD, TOC42UDW, TO4P42U, TO2P22U, TO2P32U, TO2P42U, TOC9UD, TOC15UD, MSPA23, MSPA24N, MSPA27. A promotional $45 flat rate will apply for orders containing these items.
- Free Shipping not applicable on purchases of more than 3 bulk cable units or 60lbs total weight.
- This "Free delivery" offer only includes dock to dock service. Any other requirements will be subjected to an additional charge of $30 per 1/2 hour.
- Customers have to choose the "Free shipping" option when checking out.
- Lin Haw reserves the right to alter or cancel this offer for any reason.
- This promo can not be combined with another offer.